Privacy policy

Bookings and gift-card purchases

We use the contact details you provide, your reservation or order details and payment records to manage your booking, deliver gift cards and answer questions. Our public booking and gift-card pages use Bookeo. Bookings and purchases handled through our own system are recorded by Xperience Games. Payment providers process payments where applicable.

Waivers and visit records

We use player and guardian details, birthdays, signatures and check-in information to identify participants and record waiver coverage. Each child has their own player record and can be covered by their guardian’s waiver. Our teams can use a signed waiver at either location. Each visit has a separate check-in record.

Enquiries, feedback and birthday offers

When you send an enquiry, we use your message and contact details to reply. Brevo delivers website enquiries to the venue. Our customer records system processes waivers, feedback and birthday registrations. If you opt in to birthday offers, we use the details you provide to send those offers through Sendy.

Website activity and service providers

Our hosting and spam-protection services help deliver the site and check form submissions. Google Tag Manager loads analytics and advertising tags on the public website. We also use internal reporting on site visits, booking-button clicks and checkout activity to understand how guests use our pages.

When analytics consent permits purchase tracking in our booking app, the site makes the booking amount, currency and transaction ID available to Google Tag Manager. It also makes a valid email address or phone number from checkout available to the Google Ads tag for matching bookings to ads.

If you follow a link to an external map, social network or booking provider, its privacy practices apply to your activity on that service.

Ask about your information

To request access to your personal information, correct a player record or raise a privacy concern, contact our Calgary team or our Kelowna team. Tell us which location and booking or form your request concerns. Please leave payment details, gift-card codes and copies of identification out of your first message.

For guidance on your privacy rights, visit the privacy commissioner for Alberta or British Columbia.

See also our terms and conditions.