How do I make a booking?

Bookings can be made by phone or online. Please note that bookings are subject to availability. Our booking system will close the availability of the rooms 60 minutes prior to their start time.
Can I book a room privately for my group?
Yes, please select the book entire game button under options when making your booking. This means that no other players will join you in your experience. There is no additional charge.
Do you take walk ins?

Yes, please note that walk-in bookings are subject to room availability at the time of walk-in. Therefore, we cannot guarantee you will be able to play a room during a walk-in. Please email or give us a call at +1 (778) 807-5990 to check room availability for that day.

How early should I show up prior to my booking?

Please arrive at least 15 minutes prior to your game so that you and your group can sign in and get briefed on the house rules and safety. To respect the game time of other players, all games will start on time, even if a player/group is late for their booking so that we don’t disrespect future players by pushing back their bookings.

Can I keep playing the game when the timer runs out?

If there are no bookings after your group, you are welcomed to stay and continue playing the room for a few extra minute.  We do not charge additional fees.

What is your cancellation/refund policy?

A refund can only be issued if you made your booking online with us and is canceled at least 24 hours before the time of your booking. Cancellations within 24 hours of your booked start time can be rescheduled or be provided full credit; no refunds. A booking is considered a no-show if we aren’t notified about a booking cancellation at least 1 hour prior to the start of the booking. Bookings made over the phone will be charged for the number of participants initially booked and standard refund policies still applied. Please note, refunds are processed at the end of the month and it will take 3 – 5 business days for it to appear on your statements.

Can I change my booking?

Yes, changes to your booking can be made 24 hours prior to your booking by logging in through the view my bookings page Please note that the time slots you wish to change to are subject to availability. If you wish to request a manual change, please email or give us a call at +1 (778) 807-5990.

Is there a difference between an 'exit room' and an 'escape room' in Kelowna?
In Kelowna, 'exit room' and 'escape room' are often used interchangeably, but they essentially describe the same experience. At Xperience, we offer what is traditionally known as an escape room, where players solve puzzles and complete tasks to 'escape' the room within a set time. Both terms refer to this fun, immersive game, but 'escape room' more accurately captures the adventure and puzzle-solving elements. So, whether you're looking for an 'exit room' or an 'escape room' in Kelowna, Xperience is ready to deliver an unforgettable adventure
What's the difference between traditional lock-and-key and gadget-based escape rooms?
While traditional lock-and-key escape rooms rely on physical locks and keys for puzzle-solving, at Xperience Games, we specialize in gadget-based escape rooms. These rooms use advanced technology like sensors, touch screens, and RFID systems to create a highly interactive and immersive experience. Our gadget-based rooms offer unique puzzles involving elements such as light, sound, and automated mechanisms, providing a modern and thrilling adventure. Step into Xperience Games for an unforgettable gadget-based escape room journey!
How many players are allowed and how long are the games?
Our escape games are designed for teams of 2 to 6 players and have a time limit of 60 minutes. This duration provides an immersive and complete experience for everyone. For larger groups, we can accommodate special requests for more players. Just reach out to us in advance, and we'll make the necessary arrangements to ensure everyone enjoys their experience.
What are the rates for escape rooms?
Number of PlayersTotal Price
1 Player$37.99
2 Players$75.98
3 Players$113.97
4 Players$151.96
5 Players$189.95
6 Players$227.94
What is Virtual Reality (VR)?
Virtual reality (VR) which can be referred to as immersive multimedia or computer-simulated reality, replicates an environment that simulates a physical presence in places in the real world or an imagined world, allowing the user to interact in that world.
Is there an age/height restriction?
Any customer under the age of 18 must have their parent/guardian present at the start of the booking to sign the Terms and Conditions in-person, on behalf of their child. If the player(s) are under the age of 12, they must have a parent/guardian present during their entire experience. You must be at least 26” (3’) tall to get the most out of the experience.
Do you give out demos?
We are more than willing to give you a complimentary 5-10 minute VR arcade experience.
Can I wear glasses?
Our headsets are designed to be usable while wearing small framed eyeglasses. However, we do recommend contacts for the best experience.
How many players can participate?
We can accommodate a group of 4 players simultaneously If you group is more than 4 players, you will have to share the VR stations
Holiday: 11 AM – 12 AM
Monday: 4 PM – 10 PM
Tuesday: 4 PM – 10 PM
Wednesday: 4 PM – 10 PM
Thursday: 4 PM – 10 PM
Friday: 2 PM – 12 AM
Saturday: 11 AM – 12 AM
Sunday: 11 AM – 10 PM

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